Shipping and Returns

Shipping
Shipping within New Zealand is a flat rate of $9.50 for urban addresses and $13.50 for rural. Orders over $150 are shipped for FREE. If you would like something sent overseas please get in touch with us before you order. Pickup from our store is available for FREE. 

How do I change my order?
If for any reason you need to change your order, please email us as soon as you receive your confirmation email. Our system is designed to fill orders and get them on their way to you as quickly as possible. Once an order has been processed for the courier we are unable to make any changes.

Returns
If your choice turns out to be not quite what you had in mind or is the wrong size - send it back to us within 14 days of receiving it in its original condition with tags and we'll happily exchange it or refund your credit card. The shipping cost of returning your purchase is yours, but we will cover the cost of shipping any replacement back to you.

If your purchase has been damaged in transit or is faulty we will replace or refund it at no cost to you. 

Please contact us before returning your purchase.

Payment
All prices are shown in New Zealand dollars (NZ$). Payment is available by Mastercard, Visa, Google Pay, Apple Pay, and Shopify Pay.

Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

The Shopify payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.